Microsoft 365
Microsoft 365, set up properly
Email, files and Teams that work the way the business works - and a security review of what you already have.
ITSMB Townsville sets up, migrates and supports Microsoft 365 for Townsville small businesses, including email migration, Teams, SharePoint and OneDrive, licence right-sizing, and a security review of an existing tenant.
What is covered
Email migration
Moved from an old host or another provider with mail, calendars and contacts intact.
Security review
A look through an existing tenant for the settings most often left open, starting with multi-factor authentication.
Teams and SharePoint
Set up so files have one home and staff can find them, instead of six copies on six desktops.
OneDrive and file moves
Getting business files off a local server, a NAS or someone’s personal drive.
Licence right-sizing
A check of what you pay for against what is actually used and assigned.
Starters and leavers
Accounts created and, just as importantly, closed and archived when someone leaves.
Plenty of Microsoft 365 tenants have been set up once and never revisited. Multi-factor authentication is off for half the staff, licences are still assigned to people who left, and files live wherever they landed.
A migration is a fixed-price job with a defined outcome: mail moved, nothing lost, staff able to work the next morning. The security review can be run on its own if the tenant already exists.
What Microsoft 365 support Townsville businesses ask for usually starts as one specific complaint. Email is not syncing on a phone. Two people are editing different copies of the same quote. A former employee still has access to the shared drive. Underneath almost all of those is the same cause: the tenant was set up quickly years ago and nobody has looked at it since.
The licence audit is the part that tends to pay for itself. Businesses routinely pay every month for accounts belonging to people who left, or for a tier carrying features nobody uses. Checking what is assigned against who actually works there is unglamorous and frequently the fastest saving available.
Files are the other half. Getting business data off a local server, a NAS in a cupboard, or someone’s personal drive and into a structure staff can navigate is what Microsoft 365 support Townsville owners notice most, because it is the part their team touches every day.
Common questions
- Can you move us without losing email?
- Yes. Mail, calendars and contacts come across, and the switch is scheduled so the disruption lands outside your busiest hours.
- We already have Microsoft 365 - is a review worth it?
- Usually. The two things we find most often are multi-factor authentication missing on some accounts and licences still being paid for former staff.
- Do you support Google Workspace as well?
- Yes, including migrating between the two in either direction. We do not insist you move to whichever platform we prefer.
Tell us what is going on
Describe it however makes sense to you. We will come back with what it is likely to be, what it takes to fix, and what it costs before anyone starts.