Ongoing
Managed IT, priced per user
A monthly plan for businesses that would rather their IT was looked after than reacted to.
ITSMB Townsville offers managed IT plans for Townsville small businesses, priced per user so the cost tracks the size of the team. Plans cover the help desk, monitoring, updates and security, with on-site visits included in the Townsville service area.
What is covered
Help desk
Your staff call us directly instead of asking whoever in the office is best with computers.
Monitoring
Machines and critical services watched, so failures are found before someone reports them.
Updates and patching
Operating systems and key software kept current, which is the cheapest security control there is.
Security included
The cyber bundle is part of the full plan rather than an upsell.
Accounts and onboarding
New starters set up and leavers removed properly, including their access and mailbox.
Regular review
A scheduled conversation about what broke, what it cost and what to do about it.
Plans are priced per user rather than as a flat fee for unlimited users. A flat fee looks simpler on a page, but it quietly prices a growing business the same as a shrinking one, and it is the reason providers end up rationing the support they promised.
The entry plan is remote-first for smaller teams. The full plan adds the cyber bundle, on-site visits and the strategic review.
The usual argument for managed IT services Townsville is uptime, and it is the wrong one. Small offices do not usually suffer dramatic outages. They suffer accumulation: updates that never ran, a backup that silently stopped six months ago, four people sharing one login because it was quicker at the time, and nobody whose actual job it is to notice.
A managed plan is a way of paying someone to notice. Machines are monitored so failures surface before a person reports them, patches go on to a schedule instead of when somebody remembers, and starters and leavers are handled properly so access does not quietly outlive employment.
The review is the part clients tend to value once they have had one. Every few months we go through what actually broke, what it cost in lost time, and what is worth spending money on next. That conversation is what turns managed IT services Townsville into a set of decisions rather than a line item on an invoice.
Common questions
- How is a managed plan priced?
- Per user, per month. The number of people who need support is what actually drives the workload, so that is what the price is based on.
- Are on-site visits included?
- On the full plan, within the Townsville service area. The entry plan is remote-first, with visits available when they are needed.
- What is the smallest business you will take on a plan?
- There is no minimum. If a plan does not make financial sense for your size, we will tell you and quote the work per job instead.
Tell us what is going on
Describe it however makes sense to you. We will come back with what it is likely to be, what it takes to fix, and what it costs before anyone starts.